The privacy policy concerns the Herbeco Group, consisting of: Herstaco BV, Herbeco BV, Herstaco TubeWelding BV and Global Pipe Cleaning Services BV, hereinafter referred to as ‘Herstaco B.V.’.

Herstaco B.V. offers services and products via the website www.herstaco.com. Every day, we receive many orders from customers and process personal data. Your privacy is very important to Herstaco B.V.. We therefore comply with the General Data Protection Regulation (AVG).

Our privacy and cookie statement in brief

When processing personal data, we comply with privacy legislation. This means that we:

- Clearly define our purposes before processing your personal data, via this privacy and cookie statement;

- Store as little personal data as possible and only the data necessary for our purposes;

- Explicitly seek consent for processing your personal data, should consent be required;

- Implement necessary security measures to protect your personal data. We also impose these obligations on parties processing personal data for us;

- Respect your rights, such as the right to access, correct or delete your personal data processed with us.

Purpose of data processing

By using our website, we obtain personal data from you. Per purpose is indicated which data we obtain from you, for which purpose we process these data and how long they are kept. If you have any questions or want to know exactly what we keep from you, please contact Herstaco B.V.. The contact details are at the bottom of this privacy statement.

Contact

When you send an e-mail message, contact us by telephone, send us a Whatsapp message or contact us in any other way, you accept our offer to get in touch with us (execution of the agreement).

For this purpose, we process the following personal data:

- Company name

- Name buyer

- Buyer's telephone number

- E-mail address buyer

- Any information provided by you that is important for us to be able to help you further.

We will keep your data for as long as necessary.

Placing and handling orders

When you request a quotation on our website, you leave certain data behind. We need this data because of the purchase agreement that comes about between you and Herstaco B.V. (execution of the quotation process).

We process the following personal data for this purpose:

- Company name

- Buyer's name

- Buyer's e-mail address

- telephone number buyer

- invoice address

- invoice e-mail address

- Chamber of Commerce number

- VAT number

We keep this data in our database for subsequent offers and purchases. We keep some data longer if we are legally obliged to do so (e.g. due to tax retention obligations).

Creating a customer account

It is possible to create a customer account with us. Creating an account has many advantages, such as faster processing of orders.

We process the following personal data for this purpose:

- E-mail address

- Login data

We store your personal data until you cancel the account again, or up to 2 years after you last logged into your account. We then assume that you no longer wish to use our services. We keep some data for longer than we are legally required to do so (e.g. because of tax retention obligations).

Manage customer account

Once you have created an account, you can decide what information to add to the account (execution of the agreement). Your account contains an overview of your orders.

- For this purpose, we process the following personal data:

- Company name

- Buyer's name

- email address buyer

- telephone number buyer

- invoice address

- invoice e-mail address

- Chamber of Commerce number

- VAT number

- product preferences

We will keep your personal data until you cancel the account.

Creating profiles

We combine your personal data from various sources. We do this to provide you with the best possible service. We do this by linking various data about you, such as your account details, order history, the preferences and favourites you have specified, as well as your surfing behaviour on the website.

By combining your data, we can publish targeted offers and content on the website or social media channels that match your interests and purchase history. We can also personalise our blog for you in this way.

We only create profiles with your consent. In collecting and combining your data, we use cookies on the website. For example, cookies allow us to see which pages on our website you have visited, which advertisements on external websites have been shown to you and whether you have viewed them or not, whether you are interested in discounts and which articles you have clicked on. In the cookie table you will find an overview of the cookies we use.

Provision to third parties

Herstaco B.V. only shares your data with third parties if we are legally obliged to do so (e.g. if the police require this in case of a suspected crime).

Are your personal data protected?

Herstaco B.V. takes appropriate technical and organisational measures in relation to the processing of personal data to be carried out, against loss or against any form of unlawful processing (such as unauthorised access, impairment, modification or disclosure of the personal data).

Social media buttons

On our website, we use social media buttons, which direct you to the social media platforms. This gives you the option to follow us and share content within the network. The buttons work because of pieces of code that come from your media networks. If you want to know what the social media platforms do with your personal data, please read the relevant privacy statement:

- Linkdin (HYPERLINK)

- Youtube (HYPERLINK)

Your rights

You have the following rights:

- Right of inspection: you have the right to inspect the personal data we process about you.

- Right to rectification: you have the right to correct or supplement the personal data we process about you if it is incorrect or incomplete.

- Right to withdraw your consent: you can easily withdraw your consent at any time.

- Right to object: you can object to the processing of your personal data.

- Right to erasure: you can request us to delete your personal data.

- Right to data portability: if it is technically possible, you have the right to have the personal data we process about you transferred to a third party.

- Right to restriction of processing: in some cases, you may request that we restrict the processing of your personal data (temporarily or otherwise) which means that we process less of your data.

When making your request, we may ask you to identify yourself. For this purpose, we request data to ensure that you are the correct person to whom the personal data belongs.

We will in principle comply with your request within one month. However, this period may be extended for reasons related to the specific rights of data subjects or the complexity of the request. If we extend this period, we will inform you in good time.

If you wish to exercise any of your rights, you can notify us at info@herstaco.com.

Cookies

On our websites, we use cookies from ourselves and from third parties. Cookies are small information files that can be automatically stored on or read from the visitor's device (such as PC, tablet or smartphone) when visiting a website. This is done via the web browser on the device. See our cookie statement for more information.

Privacy policy changes

When our services change, we naturally also need to update our privacy and cookie statement. Therefore, please check this privacy and cookie statement regularly for the most up-to-date information.

Statement Privacy

We use the digitalAudience pixel tag to collect statistics and insights regarding the use of our website and services. The information we receive is aggregated, and not traceable to any individual. More information about the digitalAudience pixel tag can be found here.

Filing a complaint

If you feel we are not helping you properly with questions about your privacy, you have the right to file a complaint with the regulator; the Personal Data Authority.

Contact details

If you wish to comment on our privacy policy, if you have any questions or want to know what personal data we hold about you, you can always contact us.